Taxi guarulhos
[ Google Review ] Seriously, avoid GRU completely or you will regret it. I have never experienced such a terrible travel experience in my entire life. We traveled from Rio, connecting through Guarulhos Airport, and because of poor customer service, we missed our flight to Miami. We arrived with an hour and a half to make the connection. The process was to reclaim our bags, check them back in, then go through security and passport control. There were no directions to the new terminal, no one to guide you through and the extremely long lines guaranteed we would be pressed for time to make the connection. Don't expect any staff to speak English either. You must be able to speak Portuguese to get any information. The signs were confusing and incorrect. We had to walk a very long way to go from the domestic to the international terminal. This airport has no tram, so be prepared to walk quickly to make your connection. I repeatedly asked airport employees to move us to the front of the security and passport control lines as we now had 30 minutes to make the connection. They were rude and said we had to wait like everyone else. We were connecting through, but that didn't matter. I was so angry at their lack of customer service. Why couldn't they make a new line for everyone pressed up against a tight connection. So, we missed the connection by 15 minutes because no one there made accommodations for anyone connecting through. So many people missed their flights that night and nobody cared in the least. The airport staff are robots and don't understand customer experiences are important. And, they move so slowly with ZERO sense of urgency.
